• Timely coordination for hiring faculty, staff and teacher of assigned business units in consultation with Manager R&S and ER and CHRO (as applicable), to undertake all hiring related work activities including: developing and placing job postings, screening applicants, shortlisting candidates, interview arrangements, preparing job offers for the selected candidates, maintaining recruitment records, and preparing the files for new employees being hired as per required specification and submit timely to Supervisor for checking.
• Keep abreast of requirements of accrediting and regulatory bodies, for assigned business units, for employment related matters, and ensure compliance of the same with due documentation and readily accessible records.
• Compile required information for periodic audits by regulatory and accrediting bodies with which assigned Business units of IOBM is associated with.
• Prepare service certificate for employees of assigned business units remaining in compliance with IoBM rules and policies.
• Coordinate with concerned HODs of assigned business units for end of probation performance evaluation as per HR's defined work process and schedule.
• Conduct exit interviews of employees leaving IoBM as assigned by Supervisor or CHRO, prepare report for each employee, and include related information in monthly report.
• Participate / lead special assignments / projects for department work activities including process improvements and documentation.

Key Responsibilities:

• Greet and welcome visitors in a courteous and professional manner.
• Answer incoming calls, handle inquiries, and route calls to the relevant staff or departments.
• Maintain accurate records of incoming and outgoing calls.
• Update and manage employee and departmental directories.
• Record and track all incoming and outgoing courier (internal and external) on a daily basis.
• Maintain courier billing records and prepare summaries.
• Assist in preparing and maintaining PTCL billing summaries.
• Ensure the reception area is clean, organized, and presentable at all times.
• Record complaints and coordinate with concerned departments for timely resolution.
• Provide basic administrative support to different departments as required.
• Assist the Admissions Department in sharing extension lists and coordinating or rescheduling interviews via telephone.
• Ensure compliance with company policies and communication protocols.